Terms & Conditions

 

Before you start shopping, please make sure you agree with our terms and conditions below.

 

Terms of Sale

The terms begin when the transaction is completed. Due to the nature of our business there are times when items that are shown on our website will be out of stock – in the event of this we will inform you of your options which will include an exchange or refund (refunds take 2-5 working days to process).

Purchases

When ordering expect a delivery time of between 3-5 days, or 7-10 for international delivery. In the unlikely event that the postage is delayed, we will contact you to let you know. We usually dispatch the same working day, if not the next. If you have any special requirements for postage, please contact us before you order and we will try to meet your requirements.

Prices

All prices shown on our website include VAT. We encourage international purchases but all orders are charged in GBP, any transaction fees that are added by your card carrier are not our responsibility.

We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

Packages

We make every effort to recycle all of our packaging whilst ensuring your items are packed safely and securely. The majority of items will be gift wrapped in tissue paper depending on their nature.

Returns (please see Delivery page for more information)

If you are unhappy with your purchase please let us know at the earliest opportunity for an exchange for refund. You have up to 7 working days to return your order upon receiving it. Please ensure it is packaged safely, we do not assume responsibility for any breakages of items that are returned to us. Please not that items such as earrings are non-returnable for hygiene reasons.

Security

By shopping with us you can trust you are shopping securely. We use Trustwave as our online secure payment service provider to process your card payments. This provider ensures that all personal data you provide when making a purchase from us is secure at all times.

All photographs on this website remain property of Arts Desire.

Nothing within these terms and conditions affects your statutory rights.